Listen to my conversation with Gregorio Uglioni recorded for his award-winning podcast; among the topics we discussed was the role of humans and technology in CX.

I spoke with Mark Slatin about how to use CX as your growth engine.

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I talk CX strategy, best practices, and about how effective CX is key to successful digital transformation with Simone Somekh of CXBuzz. 

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I talked to CMSWire’s Erika Heald about the “solving for X” approach to customer experience; the areas where you can make an impact that speaks to executives; and how to effectively convey the customer perspective beyond the numbers.

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I present a webinar on how to effectively prioritize and manage cross-functional improvement efforts to drive a more customer-centric culture, better customer experience, and improved financial outcomes.

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I discuss the future of AI in customer service and experience. Click to listen.

I spoke to Rob Markey about my experience leading CX for Avis Budget Group and Hertz on his The Net Promoter System Podcast.

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I talked to CX pioneer Jeanne Bliss about how "hiring the smile behind the resume" and creating a better employee experience and culture is essential to your growth as a company.

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Jim Katzman and I discuss the state of experience ROI & how we can bridge the gap; connecting efforts to acquisition and retention; driving growth and reducing cost to serve; and socializing successes and encouraging buy-in.

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