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Honored to be named one of the Global CX 100 customer experience leaders!
Women's Wear Daily
Quoted in "Uncertainty, Recession Threat and Climate Change to Impact Retail" by Arthur Zaczkiewicz
Inc.
Quoted in "31 Simple Daily Habits That Separate High Achievers from Everyone Else: Here Are the Ones High-achieving Executives Rely on to Get ahead in Business and Life" by Christina Desmarais
Make Mom Proud
Featured by Jeanne Bliss on her Make Mom Proud website where she highlights industry leaders discussing the importance and effectiveness of using the "Make Mom Proud" standard when dealing with customers.
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I talked to CMB’s Judy Melanson about CX and some of our successes while I was leading that function at Avis Budget Group.
In the News
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